Panaconnect Aust Pty Ltd

Privacy Policy

Panaconnect Aust Pty Ltd respects the privacy of individuals and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Panaconnect Aust Pty Ltd collects, holds, uses and discloses personal information in connection with its website and business activities.

Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) apply to Panaconnect Aust Pty Ltd, this Privacy Policy is intended to explain our information-handling practices in accordance with those requirements. The OAIC states that an APP Privacy Policy should be clearly expressed, current and tailored to the organisation’s actual information-handling practices.

1. Who we are

Panaconnect Aust Pty Ltd

P.O. Box 789

Wollongong NSW 2520

Australia

Phone: +61 2 4225 0111

Email: sales@panaconnect.com.au

For privacy enquiries, you can contact us using the details above.

2. What personal information we collect

Depending on how you interact with Panaconnect Aust Pty Ltd, we may collect personal information such as:

your name;
business or organisation name;
email address;
telephone or mobile number;
information included in an enquiry or message;
information required to respond to a request for information, products or services;
correspondence between you and Panaconnect Aust Pty Ltd; and
technical information associated with your interaction with our website, where collected.

We only seek to collect information that is reasonably necessary for the relevant purpose.

We do not generally seek to collect sensitive information through this website.

Please do not provide sensitive personal information through a website enquiry form unless it is specifically requested and necessary for the relevant purpose.

3. How we collect personal information

We may collect personal information:

when you submit an enquiry through our website;
when you contact us by email, telephone or other communication method;
when you request information about our products or services;
during our dealings with customers, suppliers or business contacts; and
automatically through website technologies or server systems where applicable.

Where practicable, we collect personal information directly from the individual concerned.

4. Information collected through the website

When you use our website, certain technical information may be collected by the website or its hosting and security infrastructure.

Depending on the website configuration and services being used, this may include information such as:

IP address;
browser type;
device type;
operating system;
pages visited;
date and time of access;
referring website; and
technical information required for website security and operation.

The specific information collected depends on the technologies and services operating on the website.

5. Cookies and similar technologies

The website may use cookies or similar technologies where necessary to operate, secure or improve the website.

Cookies may allow the website to remember certain information or assist with website functionality, security and performance.

Where third-party analytics, advertising or other tracking technologies are used, their operation and associated information handling may also be subject to the relevant third party’s privacy policy.

We will not state that particular analytics, advertising or tracking technologies are used unless they are actually implemented on the website.

6. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

responding to enquiries;
communicating with customers and prospective customers;
providing requested information;
providing products or services;
preparing or responding to quotations;
managing business relationships;
operating and improving our website;
maintaining website and information security;
preventing spam, fraud or misuse;
maintaining business records;
complying with legal obligations; and
other purposes reasonably necessary for our business activities.

We will not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the circumstances, this may include disclosure to:

service providers supporting our business operations;
website hosting and technical service providers;
email and communications providers;
information technology and security providers;
professional advisers;
contractors or suppliers providing services to us;
government agencies or regulatory bodies where required or authorised by law; and
other parties where you have authorised the disclosure or the disclosure is otherwise permitted by law.

We do not sell personal information as a business practice.

8. Overseas disclosure

Some technology, hosting, communications, security or other service providers used by a business may operate or store information outside Australia.

Where Panaconnect Aust Pty Ltd uses a provider that handles personal information overseas, the relevant information may therefore be disclosed to or stored by that provider in another country.

The countries involved will depend on the particular services and providers used by Panaconnect Aust Pty Ltd from time to time.

Where the Australian Privacy Principles apply, Panaconnect Aust Pty Ltd will take reasonable steps to comply with applicable requirements relating to overseas disclosure of personal information.

9. How we hold and protect personal information

Panaconnect Aust Pty Ltd takes reasonable steps appropriate to the circumstances to protect personal information against:

misuse;
interference;
loss;
unauthorised access;
modification; and
unauthorised disclosure.

Security measures may include appropriate technical, administrative and organisational safeguards.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Where a security incident occurs that is subject to applicable data breach notification requirements, Panaconnect Aust Pty Ltd will respond in accordance with applicable law.

10. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, to meet contractual or legal obligations, or for other lawful purposes.

When personal information is no longer required and there is no legal or legitimate business reason to retain it, reasonable steps will be taken to securely destroy or de-identify it.

11. Access to personal information

You may request access to personal information that Panaconnect Aust Pty Ltd holds about you.

Requests should be made using the contact details provided below.

We may need to verify your identity before providing access to personal information.

In some circumstances, access may be refused where permitted or required by law. If access is refused, we will provide an explanation where appropriate.

12. Correction of personal information

If you believe that personal information we hold about you is inaccurate, incomplete, outdated or misleading, you may request that it be corrected.

We will take reasonable steps to consider and respond to your request in accordance with applicable privacy requirements.

13. Privacy complaints

If you believe Panaconnect Aust Pty Ltd has not handled your personal information appropriately, you may make a privacy complaint.

Please contact us first so that we have an opportunity to investigate and respond.

Privacy complaints should include sufficient information for us to identify the issue and investigate it.

We will handle privacy complaints in accordance with our applicable obligations and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

14. Anonymity and pseudonymity

Where it is lawful and practicable, you may have the option of dealing with Panaconnect Aust Pty Ltd without identifying yourself or by using a pseudonym.

However, this may not be practicable where identification is reasonably necessary to provide a service, respond to an enquiry, enter into a transaction, verify an individual’s identity or meet a legal obligation.

15. Children’s privacy

Our website is not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website.

16. Direct marketing

Where Panaconnect Aust Pty Ltd sends commercial electronic messages, it will do so in accordance with applicable Australian laws.

Where applicable, marketing communications will include an appropriate mechanism for opting out or unsubscribing.

Submitting an ordinary service enquiry does not, by itself, constitute consent to receive unrelated marketing communications.

17. Third-party websites

Our website may contain links to third-party websites.

This Privacy Policy does not apply to the privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to this Privacy Policy

Panaconnect Aust Pty Ltd may update this Privacy Policy from time to time to reflect:

changes to our business;
changes to the website;
changes to technology;
changes to our information-handling practices; or
changes to applicable privacy requirements.

The updated version will be published on this website.

Last updated: 24 September 2026

19. Contact us